Privacy Policy

Last updated: March 2026

Auden Hearing ("we", "us", "our") is committed to protecting your personal information. This policy explains what data we collect, how we use it, and your rights under UK data protection law (UK GDPR and the Data Protection Act 2018).

1. Who We Are

Auden Hearing is an online retailer of over-the-counter hearing aids based in the United Kingdom. Our contact email is audenhearing@gmail.com.

2. What Data We Collect

When you place an order or contact us, we may collect: your name, email address, delivery address, phone number, and payment information (processed securely by our payment provider — we never store card details). We also collect browsing data via cookies to improve site performance.

3. How We Use Your Data

We use your data to process and fulfil your orders, communicate with you about your purchase, improve our website and service, and comply with our legal obligations. We do not sell your personal data to third parties.

4. Sharing Your Data

We share your data only where necessary: with our payment processor (Shopify Payments), our logistics and shipping partners for order fulfilment, and as required by law.

5. Cookies

Our website uses essential cookies for shopping cart functionality and analytics cookies (with your consent) to understand how visitors use our site. You can manage cookie preferences in your browser settings.

6. Data Retention

We retain your order data for 7 years for legal and accounting purposes. You may request deletion of your personal data at any time, subject to our legal obligations.

7. Your Rights

Under UK GDPR, you have the right to access, correct, or delete your personal data; object to or restrict processing; and data portability. To exercise any of these rights, contact us at audenhearing@gmail.com. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.

8. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this page.